Description:

The WSFH is a multi-purposed call center serving as an avenue to gather information about medical care as well as suggest ways we can improve medical support systems that impact on Soldiers and their families. WSFH provides the following services to our patients and customers:

1) To offer wounded, injured or ill Soldiers and family members a way to share their concerns on the quality of patient care they are receiving;
2) To provide senior Army Leaders with visibility on medically-related issues so they can properly allocate resources to better serve Soldiers and family members;
3) To assist in the resolution of Soldier and family member problems/issues;
4) To ensure that medically-related issues are appropriately coordinated with US Army Medical Command Subject Matter Experts (SMEs);
5) To take immediate action on any incoming calls where harm to self or others is expressed, suspected or implied; and 6) to serve as an intake services resource for any MEDCOM-directed surveillance program.

WSFH staff members are available 24 hours a day, 7 days a week, 365 days a year to work with Soldiers and family members. We never close! In addition, the WSFH works in conjunction with the Army Medical Readiness Assistance Program (AMRAP) and it's Ombudsman Program to provide assistance with medically-related issues.

Stateside: 1-800-984-8523 or DSN 421-3700
Overseas: DSN (312) 421-3700